The Exchange TRX now offers an indulgence beyond retail therapy and gourmet meals. Tucked in a quiet enclave on Level 1 of the mall lies the new Premium Lounge, a private sanctuary—synonymous with first-class and business-class lounges in airports—reserved for Inspirer and Visionary members to escape the crowds and enjoy a moment of peace.
“In today’s fast-paced world, everyone’s connected. We needed a place to refresh and have a bit of rest,” said Trevor Hill, General Manager at The Exchange TRX, while also noting that brief disconnections from urban life are required at times. “There’s a journey here—from the moment you walk in to the way you are treated and serviced, right down to the personalisation built into the programme,” he noted.
Upon entry, there’s a beautiful walkway that leads to the main area with individual nooks along the way. In the main area, there is an immediate shift in pace. Time seems to slow, and the noises of the outside world fade away. Here, a dedicated Vision Lounge is reserved for Visionary members only— a haven within an already secluded sanctuary—separated by a hidden sliding partition, offering enhanced exclusivity and one-on-one services.
Multi-Use Haven
The Premium Lounge is not just a place for a quick breather. Here, guests can also unwind and refresh between engagements or wait for a companion in comfort. The adaptable space is equally suited for intimate business meetings or for those needing a quiet spot to work—and naturally makes for the perfect setting for hosting bespoke gatherings as well.
Luxury Amenities
Beyond plush velvet seating and soft lighting, guests are treated to light refreshments available throughout the day. A dedicated team is also on standby for assistance—from dining reservations and in-mall guidance to on-demand recommendations. Thoughtful touches, such as a private restroom and a designated family-friendly area, ensure everyone is carefully considered.
White-Glove Shopping Services
After a full day of shopping, guests can leave it to the lounge team to set any purchases aside or to arrange the logistics for deliveries, while they continue their evening indulging in dinner or a film. Come the festive season, guests can utilise the complimentary gift-wrapping services here and, in celebration of the joy of giving, members will be treated to insider perks and festive giveaways.
“The Premium Lounge embodies our vision of creating spaces that go beyond the physical,” Hill said. “It marks a meaningful step in our continued effort to elevate the retail experience, transforming a shopping destination into a lifestyle hub.”
The Premium Lounge is exclusively reserved for The Exchange TRX’s top-tier members: Inspirer and Visionary.
Exclusive Access Tiers:
• Inspirer: minimum spend of RM50,000 in a maximum of five receipts within 14 days.
• Visionary: by invite only.
