Patek Philippe Unveils Its Recently Refurbished Service Centre In Singapore
A refreshed linchpin of its maintenance network in Southeast Asia, the Patek Philippe Service Centre in Singapore’s Wheelock Place is a world-class watchmaking facility.
A couple of months ago, Patek Philippe officially re-opened its Service Centre at Wheelock Place in Singapore. The newly refurbished 828 sq m space on the 16th floor is not only outfitted with world-class watchmaking services, but also two finely appointed lounges that act as client spaces for viewings, demonstrations, and private consultations. The commanding view of Singapore’s city centre is a bonus.
“As a family-owned manufacture, we have the privilege of accompanying our clients throughout their lifelong journey with Patek Philippe,” said Deepa Chatrath, the managing director of Patek Philippe Southeast Asia. “The reopening of our Singapore Service Centre renews that promise, to care for every timepiece, and every story it holds, with the same devotion and expertise that define our craft. Each watch, whether newly acquired or passed down through generations, continues to be cherished and preserved with the utmost respect.”
The Singapore Service Centre is staffed by a 33-member customer service team, of which 16 are watchmakers. Its four stations—Essential Maintenance, Movement Intervention, Case Interventions, and Final Control—will see a Patek Philippe timepiece examined and refreshed inside and out according to a customer’s needs. The vast majority of watches can be tended to on-site; the main exceptions are certain vintage pieces as well as rare and high-level complications, such as movements that combine a chronograph and perpetual calendar. Last year, the team here was the recipient of Patek Philippe’s own Service Excellence award.
It is one of 13 similar centres worldwide, 12 if you discount the Swiss watchmaker’s headquarters in Geneva. This represents a marked reduction from a high of about 60 locations; in recent years, the brand has elected to streamline its after-sales service points to ensure that each is proficient in the highest levels of watchmaking. The global network comprises 262 watchmakers and 52 casing technicians. About 30,000 services are completed annually.
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