How The Ritz-Carlton Macau Pulls Out All the Stops for Global Travellers

all in the details

Embedded in the Galaxy Macau complex of hotels and casinos, this trailblazer of a property highlights hospitality elements that The Ritz-Carlton excels at: precise and personable service that considers even the smallest details, often to guests’ surprise – and delight.

First, there are the suites, ranging from 85sqm to 137sqm. These are equipped with the latest in-room technology and opulent furnishings. Other thoughtful details include jars filled with traditional Macanese boiled fruit-flavoured sweets that offer guests tastes of the location’s multi-cultured heritage.

Each suite is a clever exercise in gilt-edge finishing given just the right dose of restraint. Gleaming marble, polished wood, and shimmering mirrors evoke the timeless romance of grand travels. The luxury bed linen is by Rivolta with a Nespresso coffee machine in every suite, along with Tivoli sound system for high fidelity stereo sounds. Macau’s Portuguese and Chinese design influences come into the frame, as seen in the various emblematic design tropes in both public spaces and suites. The result: a perfectly configured design microcosm of old and new worlds for the well-heeled 21^st-century global explorer.

Foodies will take delight in dining at one of Macau’s top Michelin-star Chinese restaurants, the one-Michelin-starred Lai Heen located on level 51 of the hotel, as listed in the Michelin Guide Hong Kong and Macau 2018. The restaurant’s head chef Bill, formerly of The Ritz-Carlton, Hong Kong’s Tin Lung Heen, captivates with his delicious renditions of classic dishes such as chargrilled barbecued Ibérico pork; succulent steamed crab claw with egg white in lobster bisque; as well as specially braised pork belly with preserved vegetable.

Diners savour the tastes and the flavours of chef Bill’s creations in a setting reminiscent of old Macau – a marriage of Chinese and Portuguese aesthetics which pay homage to its history as a bustling trading port. One imagines that the inspiration behind Lai Heen’s design – the ancient sea-faring traders from other continents who plied these shores – didn’t have chances to taste Ibérico pork prepared Chinese-style nor were they ever able to recover from the vicissitudes of travelling in such a perfect environment.

The Ritz-Carlton Macau